FAQ

  • Q: Can I negotiate the Price?

    Yes, we may consider modest discounts for multiple container loads of mixed goods or bulk orders of individual products to our district distributor.

  • Q: What is your minimum order requirement?

    Our minimum order quantity would be a 20ft container, although in some instances we can arrange one-off sample piece and shipping cost is borne by the customer.

  • Q: How long will it take to execute my order?

    This depends on the size and complexity of the order. Please let us know the quantity and items No. so that we can advise a production schedule.  Production time is typically 15~25 days.

  • Q: How much will the shipping charges be?

    This will depend on the size of your shipment and the ways of shipping. When inquiring about shipping charges, we would require the detailed information of product items and quantities, your favored way of shipping(by air or by sea) and your designated port or airport.  We will then be able to advise the best shipping cost for you.

  • Q: Why are our prices so competitive?

    We are a dedicated furniture manufacturer and not a middleman trading company – meaning that you are dealing directly with the source.

    When you see that we concentrate on quite a narrow but high quality range of fast moving products, meaning that our production time is short, quality is consistent with keen price.

  • Q: Can you give warranty of your products?

    Yes, we are proud to extend a 100% satisfaction guarantee on all items. We would request detailed images of any problems or warranty claims – provided emails with detailed pictures are sent, we will dispatch replacements at our cost to repair the products or alternatively supply replacements in subsequent orders.  In some special cases we may turn to a discount as a solution.

    — 2 years warranty for manufacturing faults.

    — 5 years warranty for free spare parts replacements and technical support.

 


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